Support

Help us make race day solid.

Contact

Email support@scorchapp.xyz for account issues, GPS problems, Mapbox rendering, route setup, finish detection, notifications, crashes, or feedback.

What to include

Race context

Race name, route, start time, and what you expected to happen.

Device context

iPhone model, iOS version, app build, location permission state, and whether the screen was locked.

Diagnostics

If available, attach a field log/export from Scorch after the issue occurs.

Data deletion and legal requests

For privacy, legal, or deletion requests, email legal@scorchapp.xyz.